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Frequently Asked Questions

1. What documents are required to rent a car in Madeira?
A valid driving license, passport, and a credit card are typically required.
2. Is an international driving permit needed?
Depending on your country of origin, an international driving permit may be required.
3. Can I pick up and drop off the car at Madeira’s airport?
Yes, we offer services at Madeira’s airport for your convenience.
4. Is insurance included in the rental price?
Basic third-party liability insurance is included, but additional coverages are available for purchase.
5. What is the minimum age to rent a car?
The minimum age requirement is 21, with at least 2 years of driving experience.
6. Can I add an additional driver?
Yes, additional drivers can be added to the contract, but they must meet our requirements.
7. Are child seats available?
Yes, child seats are available upon request for an additional fee.
8. Is there a mileage limit?
Our standard rentals come with unlimited mileage. However, some special vehicles may have restrictions.
9. Can I take the car off the island?
No, our cars must remain on Madeira for the duration of the rental period.
10. How are fuel charges handled?
Cars are rented with a full tank and should be returned with a full tank. Prepaid fuel options are available.
11. What if I return the car late?
Additional charges may apply for late returns. Please notify us if you anticipate a delay.
12. Are pets allowed in the cars?
Pets are allowed, but cleaning fees may apply if the car is returned in a soiled condition.
13. What happens in case of an accident?
In case of an accident, contact local authorities and our office immediately. Full procedures are provided at the time of rental.
14. Can I book specific car models?
You can select a category, but specific models are subject to availability.
15. How can I cancel or modify my booking?
Contact our customer service or manage your booking online. Note that cancellation fees may apply depending on the notice period.
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